At Autumn-gene, we take great pride in providing high-quality products and exceptional customer service. Since opening our online store in 2021, we've received over +83,600 positive reviews from our satisfied customers all over the world.

We believe that shopping for premium products should be enjoyable and accessible for everyone, which is why we offer prices close to cost by eliminating traditional shop rental costs. We're also committed to making a difference in the world.

Our dedication to quality extends beyond our products to our customer service as well. We stand behind every order we sell and offer a 15-day satisfaction guarantee. If for any reason you're not satisfied with your purchase, we'll provide a refund or replacement according to your needs.

After-sales guarantee：

We are committed to providing excellent customer service and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. You can return the product within 15 days of receiving it for a refund or exchange.. Our goal is to ensure your complete satisfaction with your purchase, and we are always here to help if you have any questions or concerns.

Logistics issues：

We understand that fast and reliable shipping is essential to our customers. That's why we use global air transportation to ensure your order arrives quickly and safely. We take pride in our speedy delivery, and for added peace of mind, we offer shipping insurance to protect your purchase during transit.
Please note that due to the high cost of air transportation, there is an additional $5.99 shipping fee for all orders. However, if you spend $39 or more, we will gladly cover the cost of shipping. We believe in providing excellent value to our customers, and that's why we strive to keep our prices as low as possible while ensuring the highest level of service.
Once your order is shipped, we will provide you with a tracking number so you can monitor your package's journey to your doorstep. We are committed to providing you with the best possible shopping experience, and that includes making sure your order is delivered promptly and securely.

Payment issue.

When purchasing our products, we offer various secure and convenient payment methods, including using PayPal, debit cards, and major credit cards. You can choose your preferred payment method through these options to pay for your order.
If you choose to pay with PayPal, you can use your PayPal account on our website's checkout page. If you choose to pay with a debit or credit card, we support the use of major credit cards such as Visa, Mastercard, American Express, and more.
Our payment system uses advanced encryption technology to ensure the security of your personal and payment information. Regardless of which payment method you choose, we guarantee that your payment process will be secure, fast, and simple. If you have any payment issues or concerns, please feel free to contact our customer service team, and we will be happy to assist you.

Below is the payment process on our website:

Add items: After browsing our products, you can choose to add items to your shopping cart.
Checkout: After you have confirmed the items and quantities in your shopping cart, click the "Checkout" button to proceed to the checkout page.
Select shipping address and method: On the checkout page, you will need to select a shipping address and method and confirm your order information.
Choose a payment method: After confirming your order information, you need to choose a payment method. We accept various payment methods such as PayPal, debit cards, and major credit cards.
Complete payment: After completing the payment, we will immediately process your order and prepare it for shipment.
Order confirmation: After processing your order, we will send you an order confirmation email or text message, including your order number, item information, shipping address, and shipping information.
Shipment: We will ship your order as soon as possible and provide you with shipping information for tracking purposes.

We promise a simple and quick payment process, ensuring the security of your payment and the accuracy of your order. If you have any payment or order-related questions, please feel free to contact our customer service team, and we will be happy to assist you.

Autumn-gene Info

Customer Service